Terms of Use

* These Terms of Use are translated into English for reference purposes. The original Japanese version of the “Terms of Use for Guide Rabbit” (Guide Rabbit Riyo Kiyaku) is the only official and complete document prepared by mixi, Inc. Therefore, these Terms of Use in English shall not be legally binding as the said “Terms of Use for Guide Rabbit” and shall not affect or be used as reference in the interpretation of the said Terms of Use. Please note that mixi, Inc. does not guarantee and is not liable for the contents of these Terms of Use.


Article 1. Application of Terms of Use

1.These Terms of Use for Guide Rabbit service (hereinafter referred to as the “TOU”) shall apply to all relationships arising out of the use of Guide Rabbit (hereinafter referred to as the “Service”) which can request the grand tour (hereinafter referred to as the “Grand Tour”) of sightseeing destination, etc. in Japan to be given by a tour guide (hereinafter referred to as the “Guide”) operated and provided by mixi Inc. (hereinafter referred to as the “Company.”)

2.These terns of use and various rules the Company provide separately will constitute part of the TOU and the person using the Service (hereinafter referred to as the “User”) shall accept all the terms of use.

3.In the event of a discrepancy or conflict in the provisions of the TOU and those of terms of use and various rules in the previous paragraph, it will prevail in the order of various rules, the TOU, and terms of use. Also, except in the case of discrepancies or conflicts in the provisions of the TOU and those of the terms of use and various rules, the TOU and other terms of use will apply cumulatively.

4.The notification of the Company issued to the User according to Article 3 shall constitute part of the TOU.

Article 2. Changes to the TOU

1.The Company may be able to change the TOU by posting in the Service or sending e-mail to individuals or using other appropriate method to publicly notify the content and timing of changes. In such instance, the conditions of use of the Service shall be in accordance with the TOU after such changes.

2.Unless otherwise specified by the Company, The changes on the TOU shall take effect at the time it is displayed in the Service (regardless of the form whether on website, application, etc. and likewise hereinafter) and the User shall confirm such changes on one’s own responsibility.

3.The User shall not be entitled to declare his/her refusal to accept or ignorance of the changed TOU against the Company.

Article 3. Notification from the Company

1.The Company will notify the User necessary matter (including the announcement of a new service and the delivery of advertisement) from time to time by posting on the Service or by sending e-mail or using other method which the Company deem as appropriate. Furthermore, the User shall be deemed to have agreed to accept notifications from the Company after the completion of membership registration for the Service.

2.If the User wishes to cancel receiving notification from the Company, the User needs to unsubscribe from notification in the Service. However, the Company may send notification regardless of such setup if the Company makes a notification that is important for the operation of the Service. Furthermore, the notification in the previous paragraph shall take effect when the Company post in the Service if the Company is to provide such notification in the Service or when the e-mail is transmitted if the Company is to provide such notification via e-mail.

Article 4. Registration of Membership

1.If the User is going to use the Service, the User must accept the TOU and register as a member according to the method prescribed by the Company.

2.Corporation cannot register as a member for the Service except for the cases the Company approves.

3.A minor may not register as a member in the Service.

4.The Company may refuse usage when the User falls under any of the following items:

(1) If the membership is registered not by the method described in paragraph 1 of this article.

(2) If the User has been subject to punishment for the breach of TOU in the past.

(3) If the User has been subject to certain punishment in other services which the Company provides.

(4) If the Company determines the User is part of antisocial organization, etc. (organized crime group, violence group, right-wing organization, antisocial organization, and others that are equivalent, hereinafter the same), or has a relationship or engagement to cooperate or engage with the maintenance, operation, or management of antisocial organization, etc. by means of provision of fund, etc.

(5) If the Company otherwise exercises judgment that it is inappropriate.

Article 5. Management of the Member’s Registration Information

1.The User shall make efforts to prevent unlawful usage of the prescribed information necessary for the membership registration of self (including, without limitation to the ID, password, profile information and authentication information, hereinafter referred to as the “Registration Information”) as well as be entirely responsible for its management. Furthermore, if the Company makes a judgment that the Registration Information contains an error, the Company may request for correction. In such case, the User shall take an appropriate measure.

2.The User may not assign or lend the membership qualification to a third party in any situation.

3.Each User may register as a member only once. No member may have multiple membership accounts nor multiple persons may jointly share a single membership account.

4.If authentication information of the User used in the Service (such as telephone number, SNS account of another company, e-mail address) becomes invalid, there may be the cases where such User’s usage of the Service will become limited, or the membership registration will be removed. The Company will not be liable for any event arising out of the condition of such authentication information.

Article 6. The Contents of the Service

The contents of the Service allows the User to request a Guide separately registered in the Service to provide a Grand Tour and its details shall be posted in the Service. The Company may, without the prior consent of the User, change the contents of the Service.

Article 7. The User and the Guide

1.The agreement regarding Grand Tour between the User and the Guide will be established between the User and the Guide and not between the User and the Company.

2.The agreement between the User and the Guide shall be established when the User request the Guide according to the prescribed procedure of the Service based on the information of the said Grand Tour posted by the Guide in the Service and the Guide receives such request and communicates the acceptance. Please refer to the Cancellation Policy (https://guide-rabbit.com/contents/refund/) for the cancellation after the agreement is established.

3.The User may not act in a way to ask personal information or privacy information of the Guide.

4.The User shall directly confirm the details of Grand Tour with the Guide other than the information posted by the Guide in the Service, and the User shall accept that the said Guide will be responsible unless the reason is attributable to the fault of the Company.

5.If the request to the Guide has been completed, the User shall pay the Guide fee and other costs with the method designated by the Company (such as credit card settlement, etc.) by the time designated by the Company. When the User performs operation completion procedure of the said Grand Tour on the Service, the Company shall pay the guide fee to the Guide.

6.If a problem arises out of the said Grand Tour, it will be solved between the User and the Guide and the Company shall not be liable in any way.

7.In addition to the matters provided up to the previous paragraph, the Company shall not be liable in any way for the agreement between the User and the Guide and it will be solved between the User and the Guide.

Article 8. Suspension of Use

If the Company finds that the User breaches the TOU, the Company may suspend all the Services available without any notice to such User.

Article 9. Operating Environment

The Company shall not be responsible at all for the environment (including everything like terminal equipment such as the personal computer, software, telecommunication line) of the User to use the Service and shall not be responsible to provide any advice to develop the connection environment or to provide support.

Article 10. The responsibility and duty of care of the User

1.The User shall entirely indemnify the Company from any claim for damages or all sorts of disputes arising out of unlawful request or falsification, unconsented browse of personal information, under any circumstances attributable to the fault of the User such as the theft of Registration Information by a third party.

2.The User shall comply with TOU as well as the instructions which the Company will provide in the Service when the User uses the Service (including, without limitation, the method of settlement of the fees and the period of settlement, etc.)

3.The User may not demand refund of the Grand Tour requested through the Service unless there was defect or default by the Company or the Guide.

4.If the User causes damage or loss to a third party or the Guide by using the Service, the User shall manage and solve such damage and loss at one’s own responsibility and cost and the Company shall not be liable for such damage and loss in any way.

5.If the User causes damage to the Guide or a third party due to the violation of TOU, unlawful act, or negligence, the Company may lodge a claim for damage to such User.

6.The User shall, at its responsibility, use the Service, and shall be responsible and liable for any act and consequence in connection with the use of all the information such as profile and message which the User may enter on the Service (hereinafter referred to as the “User Contents”). The User shall manage one’s own User Contents appropriately.

7.The User shall accept that the Company has the right to lodge a claim for damage against the User if such User causes damage to the Company by an act defined in this article.

Article 11. Deletion of membership registration

1.If the User wishes to delete the membership registration, such User shall delete the membership registration by the method prescribed by the Company.

2.The Company may refuse the usage of the Service based on the judgment of the Company by forcibly removing the membership registration when the User falls under any of the following items.

(1) When it becomes apparent that the User registered membership not by a method in article 4 paragraph1.

(2) When the User breaches the TOU

(3) If the User has been subject to some punishment in other services provided by the Company.

(4) If the Company exercises judgment that it is inappropriate on other grounds.

3.The Company may delete the membership registration when the Service has not been used at all for one year.

4.The Company may not be liable for any damage caused by the deletion of the membership registration by this article except for reasons attributable to the Company’s fault.

Article 12. Prohibited Acts

When the User is using the Service, the Company prohibits the following act. If the User engages in these prohibited acts, the agreement established between the User and the Guide may be unilaterally cancelled without any notice to the User and the Company shall be able to limit the usage by the User who committed the prohibited act or forcibly remove the membership registration. However, the Company shall not have any obligation for cancellation or usage limit, etc. of such contract and shall not be accountable for the penalty such as cancellation and the usage limit, etc.

(1) For the User to not go to the place at the time promised with the Guide for the Grand Tour

(2) An act which the Company sees as a breach of the TOU

(3) An act against the statues such as law, rule, and regulation

(4) To assign or lend the User’s own membership to a third party such as individual, corporation, group, organization other than the User himself/herself (hereinafter referred to as the “Third Party”) to allow the usage of the Service

(5) An act to use it for the purpose of sexual act or obscene act, etc.

(6) An act to use it for the purpose of meeting the unacquainted person of the opposite sex.

(7) An act of using the Service by impersonating a Third Party or identifying oneself as somebody else or pretend to have the representation right or agency powers when there is none, or falsely representing to have an affiliation or collaborative alliance with other person or organization

(8) An act of using the Registration Information of the Guide or other users of the Service

(9) An act of registering false information in the Registration Information or using with unlawful purpose or deceiving the Company or other users

(10) Fraud or act of intimidation to the Company, Guide, or a Third Party

(11) An act of defaming or tarnishing social credibility of a Third Party or causing discomfort or psychological damage

(12) An act that infringes, or may infringe, the right of the Company, Guide or a Third Party (including the right of publicity and privacy)

(13) An act of collecting private information of Third Parties such as other individuals, corporations, groups, organizations, etc.

(14) An act of collecting information of the Guide or other users of the Service

(15) An act of invasion of privacy such as asking for the address of the Guide

(16) An act of infringing the intellectual property right of a Third Party or an act of inducing the copyright infringement

(17) An act of reprint, duplication, alteration, accumulation, forwarding, or reselling the contents, etc. stipulated in Article 14 unconsented by the Company

(18) An act of usage by a minor

(19) An act of sending information through the Service which falls or is deemed by the Company to fall under the following to the Company or the User

(i) Information which contains excessively violent or cruel expression

(ii) Information which contains computer virus or other harmful computer programs

(iii) Information containing the expression to defame or tarnish credibility of the Company, Guide or a Third Party

(iv) Information which contains excessively obscene expression

(v) Information containing the expression to further discrimination

(vi) Information containing the expression to further suicide or self-injury

(vii) Information containing the expression which induces inappropriate usage of drugs

(viii) Information containing anti-social expressions

(ix) Information requesting spread of information to a Third Party such as a chain mail

(x) Information containing the expression which gives unpleasant sensations to others

(20) An act to obstruct or defame the operation of the Service

(21) An act to transmit data in the quantity which the Company deems as potentially obstructing the operation of the Service or an act to put a load on the server (such as unlawful successive access)

(22) The modification, change, alteration, reverse engineering, decompilation, disassembling or other analytical work of the Service

(23) An act of unlawful access to the Company’s network, system, etc.

(24) An act of utilization for commercial purpose (promotion, advertising, soliciting, or sales activities) without the prior consent of the Company

(25) A criminal act such as fraud, abuse of controlled substance, child-sex trade, unlawful selling and purchasing of bank deposit accounts and cell phone, or an act leading to criminal act, or an act that offends, or may offend, public order and morals

(26) An act aimed at providing payoff to anti-social forces, etc.

(27) An act contrary to public order and morals

(28) An act which directly or indirectly evoke or facilitate the acts of the foregoing items

(29) An act to attempt to engage in the act of the foregoing items

(30) Other act which the Company deems as inappropriate

Article 13. Saving of Data of the User, etc.

1.The User shall save and make a backup of the text and other data which constitute the User Contents created by the User at the User’s own responsibility. The server of the Company shall not guarantee saving of data and creating backup of these.

2.The User shall entirely indemnify the Company for the damage and responsibility for the complaint, dispute, claim for damage due to the loss of the data saved in the Service or the halt of the operation of the server except for reasons attributable to the fault of the Company.

3.If the User provide feedback, proposal, or question, etc. to the Company regarding the Service, the Company shall be able to use and utilize the feedback, proposal, question, etc. freely in its own manner without owing the accountability duty to the User.

Article 14. Rights regarding the Service

1.All the right regarding the material constituting the Service (such as logo, UI, etc.), the Service (hereinafter collectively referred to the “Contents, etc.”)(such as property right, intellectual property right, image right, publicity right) belong to the Company, the Guide, or a Third Party who has the legitimate authority.

2.The User may be able to use the Contents, etc. within the scope necessary to use the Service. However, the Company will not license or assign any right of the Contents, etc. to the User.

3.Except for the cases in which the Company approves in advance, the User may not be able to use any information obtained through the Service in anything other than the private use as the User personally.

Article 15. Suspension of the Service provision

The Company may temporarily suspend the provision of the Service without advance notice to the User when falling under any of the following items.

(1) If it is unavoidable due to the maintenance or work of the Service equipment

(2) If it is unavoidable due to the occurrence of failure of the Service equipment

(3) If the use of telecommunications service becomes impossible due to the telecommunications service provided by a registered telecommunications carrier or other telecommunications carrier

(4) If the Company otherwise exercise judgment that the temporary suspension of the Service is necessary for operational or technical reasons

Article 16. Interest for delay

1  If the User fails to pay for the Service by the due date thereof, he/she shall pay to the Company interest for delay at an annual rate of fourteen point six percent (14.6%) for the period from the day following the due date until the day before the date of payment.

2  Any bank transfer fee or other expenses required for such payment pursuant to the preceding paragraph shall be borne by the User.

Article 17. Outsourcing to a contractor

The Company shall be able to outsource all or part of the provision of the Service or operation related to it to a Third Party contractor and the User shall agree to it in advance.

Article 18. Termination of the Service

1.The Company shall arbitrarily be able to terminate all or part of the Service provided to the User without any advance notice to the User.

2.If all or part of the Service is terminated in accordance with the previous paragraph, the Company shall not pay compensation for the damage, loss, or any other restitution of the cost arising out of the termination of such Service to the User except for reasons attributable to the Company’s fault.

Article 19. Compliance with the privacy policy

The Company shall protect privacy information properly and shall comply with the “Privacy Policy” to be separately set forth.

Article 20. Transfer of rights, etc.

1.Except for the cases provided in the TOU, the User may not be able to convey, transfer, or otherwise dispose any right or obligation based on the TOU to a Third Party.

2.If the Company assign the business related to the Service to a Third Party, the Company may transfer its status in the TOU, its rights and obligations based on the TOU, the User’s information and all and any information associated with such business transfer to the assignee of the business, and the User shall accept such business transfer in advance. Furthermore, for such business transfer, not only the usual business transfer but also company split and all cases of other conveyance of business may be included.

Article 21. Disclaimer

1.If the Company is obligated to give notice to the User, the Company shall have fulfilled the duty by transmitting the notice to the telephone number or the e-mail address which the User registered in advance, regardless of whether the notice was actually received by the User or not.

2.The Company shall not be liable at all for the damage or loss suffered by the User in using the Service except for reasons attributable to the Company’s fault.

3.The Company shall not be liable at all if the User causes harms to the Guide or a Third Party by using the Service except for reasons attributable to the Company’s fault.

4.The Company shall make no warranty regarding the integrity, accuracy, reliability, effectiveness, or the like of information, etc. that the User obtains through the Service.

5.The Company shall not be responsible or liable for damage incurred by the User arising from the interruption, delay, or cessation of the system, loss of data, unauthorized access to the data due to the failure of telecommunication line or computer or other damage related to the Service, except for reasons attributable to the fault of the Company.

6.The Company shall be able to view, save, or disclose to a Third Party (hereinafter referred to as “Viewing, etc.”) the Registration Information, the User Contents, the history of request when it falls under the following items. The Company shall not be liable for any damage caused by this act except for reasons attributable to the Company’s fault.

(1) If the Company transmits a communication to the User at the contact information registered in the Registration Information to request consent of the Viewing, etc. and when it falls under any of the following items:

(i) When such User consented to the Viewing, etc.

(ii) When the User’s response of rejection does not reach the Company within seven (7) days after the Company transmits a communication requesting consent of the Viewing, etc. However, this excludes the cases of urgent and unavoidable events.

(2) When it is necessary to clarify and solve the cause of technical trouble of the Service.

(3) When a formal inquiry based on law is received from public organization such as a court or the police.

(4) When the Company determines the necessity to do the Viewing, etc. arises due to an act contravening the TOU or a potential of such contravention.

(5) When the Company determines there is an urgent need because there is an imminent danger to person’s life, health, or property.

(6) When other necessity arises in order to properly operate the Service.

7.The Company may forcibly remove the membership registration of the User and cancel the agreement established between the User and Guide when the Company determines there is sufficient ground to believe an act of contravention or a possible act of contravention to the TOU or other terms and conditions have been committed but the Company shall not be liable for any damage arising out of this measure except for reasons attributable to the Company’s fault.

8. Notwithstanding the provision of the TOU, the Company shall not be liable in any way for the following damages regarding the Service.

(1) Damages arising for reasons not attributable to the Company’s fault.

(2) Damages arising out of special circumstances regardless of whether the Company foresaw it or not.

(3) Damages arising out of an act vital for the provision of the Service such as the maintenance of server.

9.The maximum liability of the Company for any damage incurred by a User in connection with the Service for a reason attributable to the Company shall not exceed the amount which is higher of either, single fee which the User has paid to the Company as consideration for the Grand Tour, or 100 yen, unless such damage is caused by a willful act or gross negligence on the part of the Company.

10.The Company shall make no warranty performance of any equipment or software to be used by the User.

11.The User shall, at their own responsibility, manage any expenses for connection to use the Service that may be charged by telephone companies or communications carriers, and the Company shall make no warranty regarding the same.

Article 22. Claim for Damages

If the User causes damage to the Company due to his/her breach of the TOU or due to his/her use of the Service in an unauthorized or illegal manner, the Company may claim reasonable damages (including attorneys’ fees) from the User.

Article 23. Governing Law

The TOU shall be governed by the laws of Japan.

Article 24. Jurisdiction

Any dispute arising in connection with the TOU shall be settled in good faith upon consultation between the parties. In the event of a failure to settle such dispute upon consultation, the Tokyo Summary Court or the Tokyo District Court, depending on the suit amount, shall be the agreed court with exclusive jurisdiction for the first instance.

Article 25. Other

Even if some of the provisions of the TOU are deemed invalid by law, the rest of the TOU shall remain in full force and effect.

Even if some of the provisions of the TOU are deemed invalid or revoked in the relationship with one User, the TOU shall remain in full force and effect in the relationship with other Users.

Supplemental provision

Established and effectuated on July 1, 2019

(iv) Information which contains excessively obscene expression

(v) Information containing the expression to further discrimination

(vi) Information containing the expression to further suicide or self-injury

(vii) Information containing the expression which induces inappropriate usage of drugs

(viii) Information containing anti-social expressions

(ix) Information requesting spread of information to a Third Party such as a chain mail

(x) Information containing the expression which gives unpleasant sensations to others

(20) An act to obstruct or defame the operation of the Service

(21) An act to transmit data in the quantity which the Company deems as potentially obstructing the operation of the Service or an act to put a load on the server (such as unlawful successive access)

(22) The modification, change, alteration, reverse engineering, decompilation, disassembling or other analytical work of the Service

(23) An act of unlawful access to the Company’s network, system, etc.

(24) An act of utilization for commercial purpose (promotion, advertising, soliciting, or sales activities) without the prior consent of the Company

(25) A criminal act such as fraud, abuse of controlled substance, child-sex trade, unlawful selling and purchasing of bank deposit accounts and cell phone, or an act leading to criminal act, or an act that offends, or may offend, public order and morals

(26) An act aimed at providing payoff to anti-social forces, etc.

(27) An act contrary to public order and morals

(28) An act which directly or indirectly evoke or facilitate the acts of the foregoing items

(29) An act to attempt to engage in the act of the foregoing items

(30) Other act which the Company deems as inappropriate

Article 13. Saving of Data of the User, etc.

1.The User shall save and make a backup of the text and other data which constitute the User Contents created by the User at the User’s own responsibility. The server of the Company shall not guarantee saving of data and creating backup of these.

2.The User shall entirely indemnify the Company for the damage and responsibility for the complaint, dispute, claim for damage due to the loss of the data saved in the Service or the halt of the operation of the server except for reasons attributable to the fault of the Company.

3.If the User provide feedback, proposal, or question, etc. to the Company regarding the Service, the Company shall be able to use and utilize the feedback, proposal, question, etc. freely in its own manner without owing the accountability duty to the User.

Article 14. Rights regarding the Service

1.All the right regarding the material constituting the Service (such as logo, UI, etc.), the Service (hereinafter collectively referred to the “Contents, etc.”)(such as property right, intellectual property right, image right, publicity right) belong to the Company, the Guide, or a Third Party who has the legitimate authority.

2.The User may be able to use the Contents, etc. within the scope necessary to use the Service. However, the Company will not license or assign any right of the Contents, etc. to the User.

3.Except for the cases in which the Company approves in advance, the User may not be able to use any information obtained through the Service in anything other than the private use as the User personally.

Article 15. Suspension of the Service provision

The Company may temporarily suspend the provision of the Service without advance notice to the User when falling under any of the following items.

(1) If it is unavoidable due to the maintenance or work of the Service equipment

(2) If it is unavoidable due to the occurrence of failure of the Service equipment

(3) If the use of telecommunications service becomes impossible due to the telecommunications service provided by a registered telecommunications carrier or other telecommunications carrier

(4) If the Company otherwise exercise judgment that the temporary suspension of the Service is necessary for operational or technical reasons

Article 16. Interest for delay

1  If the User fails to pay for the Service by the due date thereof, he/she shall pay to the Company interest for delay at an annual rate of fourteen point six percent (14.6%) for the period from the day following the due date until the day before the date of payment.

2  Any bank transfer fee or other expenses required for such payment pursuant to the preceding paragraph shall be borne by the User.

Article 17. Outsourcing to a contractor

The Company shall be able to outsource all or part of the provision of the Service or operation related to it to a Third Party contractor and the User shall agree to it in advance.

Article 18. Termination of the Service

1.The Company shall arbitrarily be able to terminate all or part of the Service provided to the User without any advance notice to the User.

2.If all or part of the Service is terminated in accordance with the previous paragraph, the Company shall not pay compensation for the damage, loss, or any other restitution of the cost arising out of the termination of such Service to the User except for reasons attributable to the Company’s fault.

Article 19. Compliance with the privacy policy

The Company shall protect privacy information properly and shall comply with the “Privacy Policy” to be separately set forth.

Article 20. Transfer of rights, etc.

1.Except for the cases provided in the TOU, the User may not be able to convey, transfer, or otherwise dispose any right or obligation based on the TOU to a Third Party.

2.If the Company assign the business related to the Service to a Third Party, the Company may transfer its status in the TOU, its rights and obligations based on the TOU, the User’s information and all and any information associated with such business transfer to the assignee of the business, and the User shall accept such business transfer in advance. Furthermore, for such business transfer, not only the usual business transfer but also company split and all cases of other conveyance of business may be included.

Article 21. Disclaimer

1.If the Company is obligated to give notice to the User, the Company shall have fulfilled the duty by transmitting the notice to the telephone number or the e-mail address which the User registered in advance, regardless of whether the notice was actually received by the User or not.

2.The Company shall not be liable at all for the damage or loss suffered by the User in using the Service except for reasons attributable to the Company’s fault.

3.The Company shall not be liable at all if the User causes harms to the Guide or a Third Party by using the Service except for reasons attributable to the Company’s fault.

4.The Company shall make no warranty regarding the integrity, accuracy, reliability, effectiveness, or the like of information, etc. that the User obtains through the Service.

5.The Company shall not be responsible or liable for damage incurred by the User arising from the interruption, delay, or cessation of the system, loss of data, unauthorized access to the data due to the failure of telecommunication line or computer or other damage related to the Service, except for reasons attributable to the fault of the Company.

6.The Company shall be able to view, save, or disclose to a Third Party (hereinafter referred to as “Viewing, etc.”) the Registration Information, the User Contents, the history of request when it falls under the following items. The Company shall not be liable for any damage caused by this act except for reasons attributable to the Company’s fault.

(1) If the Company transmits a communication to the User at the contact information registered in the Registration Information to request consent of the Viewing, etc. and when it falls under any of the following items: (i) When such User consented to the Viewing, etc.

(ii) When the User’s response of rejection does not reach the Company within seven (7) days after the Company transmits a communication requesting consent of the Viewing, etc. However, this excludes the cases of urgent and unavoidable events.

(2) When it is necessary to clarify and solve the cause of technical trouble of the Service.

(3) When a formal inquiry based on law is received from public organization such as a court or the police.

(4) When the Company determines the necessity to do the Viewing, etc. arises due to an act contravening the TOU or a potential of such contravention.

(5) When the Company determines there is an urgent need because there is an imminent danger to person’s life, health, or property.

(6) When other necessity arises in order to properly operate the Service.

7.The Company may forcibly remove the membership registration of the User and cancel the agreement established between the User and Guide when the Company determines there is sufficient ground to believe an act of contravention or a possible act of contravention to the TOU or other terms and conditions have been committed but the Company shall not be liable for any damage arising out of this measure except for reasons attributable to the Company’s fault.

8. Notwithstanding the provision of the TOU, the Company shall not be liable in any way for the following damages regarding the Service.

(1) Damages arising for reasons not attributable to the Company’s fault.

(2) Damages arising out of special circumstances regardless of whether the Company foresaw it or not.

(3) Damages arising out of an act vital for the provision of the Service such as the maintenance of server.

9.The maximum liability of the Company for any damage incurred by a User in connection with the Service for a reason attributable to the Company shall not exceed the amount which is higher of either, single fee which the User has paid to the Company as consideration for the Grand Tour, or 100 yen, unless such damage is caused by a willful act or gross negligence on the part of the Company.

10.The Company shall make no warranty performance of any equipment or software to be used by the User.

11.The User shall, at their own responsibility, manage any expenses for connection to use the Service that may be charged by telephone companies or communications carriers, and the Company shall make no warranty regarding the same.

Article 22. Claim for Damages

If the User causes damage to the Company due to his/her breach of the TOU or due to his/her use of the Service in an unauthorized or illegal manner, the Company may claim reasonable damages (including attorneys’ fees) from the User.

Article 23. Governing Law

The TOU shall be governed by the laws of Japan.

Article 24. Jurisdiction

Any dispute arising in connection with the TOU shall be settled in good faith upon consultation between the parties. In the event of a failure to settle such dispute upon consultation, the Tokyo Summary Court or the Tokyo District Court, depending on the suit amount, shall be the agreed court with exclusive jurisdiction for the first instance.

Article 25. Other

Even if some of the provisions of the TOU are deemed invalid by law, the rest of the TOU shall remain in full force and effect.

Even if some of the provisions of the TOU are deemed invalid or revoked in the relationship with one User, the TOU shall remain in full force and effect in the relationship with other Users.

Supplemental provision

Established and effectuated on July 1, 2019