Cancellation Policy

How to cancel a reservation

It takes about 24 hours to confirm the tour reservation.
Cancellations before reservation confirmation can be made from the guest's reservation details screen.
※ If the tour date is the next day, guests cannot cancel.

If you want to cancel after the reservation is confirmed, Please contact the GUIDE RABBIT secretariat.
Contact us. Mail(info@guide-rabbit.com)or Chat
As soon as you receive the cancellation notice, the secretariat will contact the tour guide and process the cancellation

Cancellation Fee

It takes about 24 hours to confirm the tour reservation.
Free cancellation within 24 hours of booking.
※ If the tour date is the next day, a cancellation fee will be charged.

If you cancel the tour after booking is confirmed, you will be charged the following cancellation fee per person for the tour price.
※ If the day falls on a holiday, please contact the Management Office within the business hours of the previous business day (10: 00-19: 00).

Cancellation within 24 hours of booking

- cancellation fee
cancellation within 24 hours of booking 0%. (full refund)

After reservation is confirmed

- cancellation fee
6 days before the tour starts 0%. (full refund)
Within 5 days from the day of the tour 100%. (non refundable)

Rebooking on a different date or time

Please contact the GUIDE RABBIT Management Office for Rebooking
Contact us. Mail(info@guide-rabbit.com)or Chat
As soon as you receive the rebooking notice, the secretariat will contact the tour guide and process the cancellation
※ After cancellation, please make another booking again.